If you are looking for a new role where you will get a great balance of challenging projects, investment into your learning and development, and a stellar company culture, then this role could be the one for you.
Working for a global, full service Technology Agency who work closely with their clients to deliver strategic solutions. This includes Security, Database Management and Development, Networking and Infrastructure Management. Based in Auckland CBD, they work a 3 days in office and one weekend day from home model.
A little bit about the role:
Provide Tier 1 Service Desk services to our customers as part of a rostered team providing 24/7 coverage (daytime hours)
Manage Service Operation processes as required
Manage major IT incidents from detection to resolution according to Major Incident Management protocol(s) and in conjunction with the ITSM
Work closely with support teams, 3rd parties, and Business Divisions
Monitor incident and service queues and ensure tickets are progressed in accordance with agreed operational level procedures
Who are you and what is your experience:
1-2 years overall industry experience
Experience with incident, change or problem management processes
ITIL Certified ideal or a working Knowledge
Experience in supporting remotely located end users, VIPs, systems
Basic knowledge of network and server infrastructure
What's in it for you?
Not only are they are business who encourages work life balance, feedback from everyone who we have met in the business is that it is a company who genuinely looks after and cares for its staff. They also have a range of benefits such as insurance and a L&D budget!
How to apply?
Apply on Seek today or if you have questions call Cha-lee on 027 214 6775
