If you are looking for a new role where you will get a great balance of challenging projects, investment into your learning and development, and a stellar company culture, then this role could be the one for you.
Working for a global, full service Technology Agency who work closely with their clients to deliver strategic solutions. This includes Security, Database Management and Development, Networking and Infrastructure Management.
Based in Auckland CBD, they work to a 4 day a week roster, where each shift is 10 hours a day. Three days in a row are off where one of those days are a weekend day.
A little bit about the role:
Provide Tier 1 Service Desk services to customers as part of a rostered team providing 24/7 coverage
Manage Service Operation processes as required
Manage major IT incidents from detection to resolution according to Major Incident Management protocol(s) and in conjunction with the ITSM
Work closely with support teams, 3rd parties, and Business Divisions
Monitor incident and service queues and ensure tickets are progressed in accordance with agreed operational level procedures
Prepare ‘start of day’ packs for geographically distributed engineering teams Cooperate closely with ITSM
Provide continual improvement feeds to Business Analyst
Who are you and what is your experience:
Approximately 3 years overall industry experience
Strong communication skills and stakeholder management
Experience with incident, change or problem management processes
Ability to work on a rotational shift basis, on weekends, and outside of typical business hours
Strong analytical skills
Experience in supporting remotely located end users, VIPs, systems
Understanding of the impact of technology on the business
Basic knowledge of network and server infrastructure
Whats in it for you?
Not only are they are business who encourages work life balance, feedback from everyone who I have met in the business is that it is a company who genuinely looks after and cares for its staff. They also have a range of benefits such as insurance and an L&D budget
How to apply?
Apply on Seek today or if you have questions call Sarah on 0272150562 or email smalcolm@brightspark.io
