THE COMPANY

Local government client with a variety of users across different locations.  


THE ROLE

Provide level two and three user support across the Microsoft stack. 
  

RESPONSIBILITIES INCLUDE

• Respond to incoming requests for support
• Analyse issues and determine correct solution or escalate, as necessary
• Laptop and smartphone build
• Manage user access
• Endpoint, app and peripheral support.
• Patch management
• Liaise with vendors regarding escalated issues

   
ABOUT YOU

• Solid commercial experience with level 2 and 3 IT support
• Experience across Microsoft 365 and Azure
• Strong communication and customer service skills
• ITIL certification would be advantageous

WHAT'S NEXT?

If this sounds like you, please hit apply now or contact Nicola Stewart on 027 242 9753.