Service Delivery and Performance Manager

Posted 01 November 2022
Job type Permanent
DisciplineProject & Programme Management

Job description


Since their launch in New Zealand, this Australasian business has seen massive growth and is already a dominant player in their sector. They have a number of high-profile clients and are on a huge growth trajectory.

Their offices are located in central-east Auckland, and they offer a hybrid working environment. 

You'll be working in a collaborative team, reporting directly into the General Manager of Service Delivery. You’ll be leading performance management across the business ensuring success, leading, motivating, and mentoring a team of five.

As the Service Delivery and Performance Manager, you will be accountable for change management across the business, leading and managing oversight for all projects and operational performance to support teams in New Zealand and offshore, with the goal of achieving or exceeding their clients SLA's and KPI's.   This is an exciting opportunity for a Senior working in the Service Delivery realm to take their career to the next level. 

Operating as the proactive strategic liaison between the company and their external Senior Stakeholders, you will be confident in interacting with their clients, customers and government bodies. 


  • Support, mentor and lead your direct reports driving success from a people leadership, performance, safety and commercial sustainability perspective, collaborating to achieve targets

  • Develop and implement strategy, policies and initiatives that focus on continuous improvement of the business

  • Maintain and develop strong relationships across the businesses departments, along with senior external stakeholders

  • Develop and upskill team members alongside HR

  • Report operational issues to the Executive General Manager and CEO, along with reporting project progress on a timely basis

  • Oversee the successful delivery of projects from planning through to completion, ensuring these are achieved according to requirements

  • Implement efficient systems to monitor performance

  • Analyse data to identify areas of improvement and roadblocks, working alongside senior managers

  • Engage, consult, communicate, and inform key senior external stakeholders, implementing a stakeholder management plan

  • Uphold HSEQW policies and procedures across the company, liaising with the HSEQW Manager as necessary

  • Assist the BI and Technology teams to implement and design IT systems


  • A minimum of 3 years’ experience in a Senior Management role, with a Degree or Diploma in Management/Engineering/IT/Telecommunications/Project Management

  • PMP or PGMP certified

  • Excellent external stakeholder management skills 


  • Work with super talented colleagues in a well-established, high growth company.

  • Great leadership that invests in their people

  • Flexible work from home and office arrangements.

  • Professional development.

  • A rewards and recognition program.

  • Lots of social events and clubs.

Please apply directly online or contact Holly at for more information or on 0272279091