A successful and well established IT Consulting and Managed Services business. This organisation understands the challenges companies face to stay competitive in a fast-changing technology landscape. They have a talented and passionate team who have the knowledge and expertise to provide a first-class service for their clients. They are about more than just profits and look to build mutually beneficial relationships with their valued customers and suppliers, helping them to grow their business.
ABOUT THE ROLE:
You will join a team of passionate and technically talented engineers, providing support remotely and onsite to internal and external customers.
RESPONSIBILITIES:
Manage and support your primary assigned customers
Completing regular maintenance tasks
Ensuring customer's expectations are managed and met
Mentoring and supporting the Service Desk team
Escalation point for Service Desk
Contribute to or complete architect work on new projects
Work as a project team member or lead
ABOUT YOU:
We are seeking someone with excellent interpersonal and communication skills, along with previous systems engineering experience in a multi-customer support role. In addition, you will bring the following technical capabilities:
All Windows Servers and Workstation operating systems
