A fast-growing software-as-a-service (SaaS) company, founded here in New Zealand, delivering smart logistics optimisation software to large enterprises and logistics companies. Due to demand and rapid growth, they have been able to move their product onto the global markets, setting up multiple offices across the world. They are committed to providing sustainable industry solutions – economically, environmentally and socially.
ABOUT THE ROLE
As a Senior Customer Success Manager, you will be part of the team that drives the customer journey, from overseeing the implementation of their software to carriers, to ongoing management of relationships across their customer base. You will be responsible for managing a portfolio of enterprise customers supporting their needs across onboarding, training, support, and ongoing development of the product.
You will have frequent visits and interactions with existing customers, providing training and support, and work with their software engineering team to identify solutions for customer problems and enhancement to the customer’s experience. As the business is currently undergoing rapid growth there will be opportunity to take on the responsibility of projects/expansion within the business to help drive the organisation and meet their growing demands on a global level.
This role does require travel across New Zealand, roughly five to seven days a month.
ABOUT YOU
We are looking for a self-starter, someone who is excited by the opportunity to dive in and grow with the business. The role is best suited for someone with an analytical mindset who enjoys diving into the technical aspects of the product, as well casting an analytical lens over lifecycle of customer success. Ideally you will come from a Customer Success Specialist or Account Manager with experience working within a SaaS environment.
Four or more years’ experience in a sales environment, ideally as a Customer Success Specialist or Account Manager
A degree in Business Administration, Law, Commerce, Engineering, Information Systems, Computer Science, Information Technology
Experience with SaaS products and providing support to clients.
Project and time management skills
Great communication and interpersonal skills
Independent, proactive and task oriented nature
WHAT'S NEXT?
If you're interested, please apply and we will touch base or if you want more information, please email Scott at shallaway@brightspark.io
