A leading IT services provider and technology brand that provides innovative solutions that help businesses in New Zealand.
They are a leading provider of of proactive monitoring and IT infrastructure services. They counsel and assist their customers to improve service levels, reliability, and security whilst reducing costs. They do this through investing heavily in their people and valuing their culture, encouraging, and supporting you to make your contribution to both their growth and your growth.
They are passionate about their customers, their business strategy and culture, their job is to deliver exceptional customer experiences in everything they do, by aligning the right mix of technology and services to customer strategy and culture.
ABOUT THE ROLE:
This is an exciting opportunity to join the team as a senior account manager and work alongside some of their key customers in a strategic account management role. You'll have the ability to be responsible for the day to day account management of the clients, build out roadmaps for the clients and identify new opportunities for the company to support. You'll be involved in commercial planning (pricing) for customers as well.
This role has an excellent base salary and uncapped commission structure.
WHAT YOU WILL DO:
Be primarily responsible for the relationships and maintain close relationships with key contacts in key businesses
Resolve customer problems or issues
Consistently meet customer commitments and manage expectations
Support customers through regular and timely communication
Develop key strategies and plans to deliver sales revenue and associated profitability requirements
Monitor and analyse market and customer activity to provide information for planning and expansion
Ensure opportunities to leverage increased business via existing key customers are exploited, i.e. expanding the range of products supplied
Work with the Project Manager for new customer implementation programmes to ensure projects run efficiently to timeframe and budget
Develop strategies to deliver commercial targets and maximize market elasticity opportunities
Set key customer profit plans annually and ensure these are met or exceeded with corrective action taken to address variances where they occur
Implement and maintain a roadmap for all assigned clients
ABOUT YOU:
At least 5 years' experience in an account management role
Experience in an IT solutions sales environment
Experience with customer delivery
High level of analytical/problem solving skills
Excellent customer relationship building skills
Strong business acumen
High level of accuracy and attention to detail
Excellent organization and time management skills
Ability to sell innovation and ideas
If you'd like to find out more about the role please contact Scott at shallaway@brightspark.io or please apply and await to hear from us!
