ABOUT THE COMPANY: This is a great opportunity to join a market leading organisation in the Financial Services sector.
With offices based in Auckland CBD, they offer the flexibility to work from home or in their office, ideally 2- 3 days a week in office and the rest at home.
ABOUT THE ROLE: This position sits within the Remediation team which is responsible for remediating customers following our remediation framework and delivering comprehensive, timely, fair and transparent remediation. This position is for a Remediation Lead, and at a high-level means:
Rectifying incidents, to stop the harm and to prevent further customers being impacted – working alongside the business
Supporting the wider remediation team on any remediation activity including planning and delivering customer communications and any payments.
Support the business to fix issues, with a focus on preventing future harm by ensuring fixes and process improvements are sustainable. This may include management and implementation of product fixes, process improvements, system enhancements.
Support remediation delivery – customer communication and customer payment activities.
As a Remediation Lead you will be responsible for managing multiple remediation cases at any time. It would be beneficial to have strong life insurance product knowledge.
ABOUT YOU:
2+ years customer remediation experience with a focus on investigation, analysis, and recommendations (essential).
2+ Business Analysis experience within the financial services industry (essential), preferably insurance.
2+ years Business Analysis experience including system, integration and UAT testing, within a hybrid project environment (preferable).
Demonstrated experience across a range of business analysis skillsets.
WHAT'S NEXT? Apply online today or contact Sarah on smalcolm@brightspark.io or 0272150562 if you have any questions
