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Platform Onboarding Specialist
- Posted27 August 2025
- LocationAuckland
- Job type Permanent
- Discipline Project & Programme Management
- Reference987695
Job description
ABOUT THE COMPANY
They are an independent organisation dedicated to supporting professionals within the legal sector.
With a significant membership base nationwide, they offer valuable support to legal professionals through innovative solutions designed to enhance their practice.
They pride themselves on their culture and are based in Auckland CBD.
ABOUT THE CONTRACT
This contract will start mid-September and end at the end of the November.
We are seeking a friendly and experienced support professional to assist with the onboarding of a newly re-designed digital platform. This role is integral to helping clients embrace a streamlined solution that enhances efficiency with digital forms.
You will engage directly with a range of clients guiding them through the new platform. Your focus will be on ensuring they are comfortable, confident, and satisfied with their experience, helping with questions and providing ongoing support during their transition.
Key Responsibilities
Please apply online now or if you have any questions, get in touch with Louise Hickey, Manager at lhickey@brightspark.io or 0272743203 for a confidential chat.
To apply you must be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
They are an independent organisation dedicated to supporting professionals within the legal sector.
With a significant membership base nationwide, they offer valuable support to legal professionals through innovative solutions designed to enhance their practice.
They pride themselves on their culture and are based in Auckland CBD.
ABOUT THE CONTRACT
This contract will start mid-September and end at the end of the November.
We are seeking a friendly and experienced support professional to assist with the onboarding of a newly re-designed digital platform. This role is integral to helping clients embrace a streamlined solution that enhances efficiency with digital forms.
You will engage directly with a range of clients guiding them through the new platform. Your focus will be on ensuring they are comfortable, confident, and satisfied with their experience, helping with questions and providing ongoing support during their transition.
Key Responsibilities
- Support clients through onboarding to the new platform
- Respond to client inquiries with patience and clarity
- Guide users on platform features and troubleshoot issues
- Foster strong relationships and ensure a positive experience
- Collaborate with internal teams for ongoing support and learning
- Participate in initial onboarding sessions with senior leadership
- Approximately 5 years of experience in customer onboarding and relationship management such as customer support manager roles
- Experience with SaaS products
- Technical support background with a friendly, engaging manner
- Patience and ability to communicate complex information clearly
- Adaptability to varying levels of technical understanding
- Confidence working in a collaborative team environment
Please apply online now or if you have any questions, get in touch with Louise Hickey, Manager at lhickey@brightspark.io or 0272743203 for a confidential chat.
To apply you must be a New Zealand citizen, resident, or have already secured the right to work in New Zealand and therefore hold a valid visa.
