Back to jobs
IT Support & Training Analyst
- Posted 28 July 2023
- Salary$70,000-$75,000
- LocationAuckland
- Job type Permanent
- DisciplineInformation & Cyber Security
- Reference797215
Job description
Company Overview:
Our client is a well-established company that has built a strong company culture based on the values of creating raving fans, choosing a positive attitude, loving results, and acknowledging the importance of everyone. They strive for excellence in all aspects of their business and foster a culture of collaboration and support.
Role:
As an IT Support and Training Analyst, you will play a vital role in providing 1st and 2nd level IT desktop support, ensuring smooth operations of IT systems, and offering end-user training with a particular focus on the ERP systems; RFMS and MYOB EXO.
Key Responsibilities and Duties:
*APPLICANTS MUST HAVE THE RIGHT TO WORK IN NZ*
Our client is a well-established company that has built a strong company culture based on the values of creating raving fans, choosing a positive attitude, loving results, and acknowledging the importance of everyone. They strive for excellence in all aspects of their business and foster a culture of collaboration and support.
Role:
As an IT Support and Training Analyst, you will play a vital role in providing 1st and 2nd level IT desktop support, ensuring smooth operations of IT systems, and offering end-user training with a particular focus on the ERP systems; RFMS and MYOB EXO.
Key Responsibilities and Duties:
- Provide 1st and 2nd level IT desktop support, collaborating with external support providers when required.
- Install and set up IT hardware, software, and mobile telephony, both on-premise and cloud applications/services.
- Administer IT systems and maintain relevant lists, registers, and documentation.
- Support end-user training, with a focus on ERP systems like RFMS and MYOB EXO, following a pre-set learning program.
- Proficiency in the Microsoft application suite, with a focus on desktop administration and troubleshooting.
- Experience in ERP support and/or training ESSENTIAL, ideally in MYOB Exo, Advanced, and RFMS.
- Working knowledge of Zoho Application suite, especially CRM and Analytics.
- A clean unrestricted Class 1 New Zealand Driver’s License is required at all times.
- Relevant computer science and/or training qualification(s).
- Strong relationship-building skills and a customer-centric approach.
- Demonstrates flexibility, adaptability, and high levels of resilience.
- Strong time management skills.
- Approachable, and welcoming to everyone.
*APPLICANTS MUST HAVE THE RIGHT TO WORK IN NZ*