If you are passionate about cloud technology and are enthusiastic about delivering first-class customer service, we have an exciting opportunity for you to join an incredible business!
As a Senior Support Engineer, you will be working for a service-led organization at the forefront of the digital workspace, delivering cutting-edge cloud solutions to your clients alongside a highly motivated and supportive team.
ABOUT YOU:
3-5+ years of experience in a systems/support or infrastructure role
Excellent communication and customer service skills.
Confident providing level 1-2 or 2-3 troubleshooting
Experience with traditional Microsoft products (Office365, Active Directory, Remote Desktop Services).
Vendor background - this is a fast paced environment!
YOUR RESPONSIBILITIES:
Working out of the Hamilton office, you will be focused on managing escalation technical support, troubleshooting and problem resolution for your customers. You will lead any Problem Management investigations for platform or customer issues and deliver internal and/or customer projects when required. You will also be part of the on-call roster for afterhours support and maintenance every 2-3 months and overtime will be available.
ABOUT THE COMPANY:
A leading Service Provider that operates a little different to the rest. They have seen fantastic growth over the last 12 years and have had virtually no staff turnover during this time. They have a strong set of values and offer a fantastic and highly collaborative working environment, plus the chance to work with fantastic, long standing clients.
WHATS IN IT FOR YOU?
A fun, fast-pace, dynamic work environment
Huge opportunities for career progression and up-skilling
Competitive package with regular salary reviews
Opportunity to work with clients of varying scale and industries
WHAT'S NEXT?
Apply online today or contact Cha-lee Hall on 027 214 6775 to learn more!
