A well known and very successful business in their sector. They offer a great working environment and flexible work from home and office arrangements. There is a lot of longevity in this team as they invest in their people's career development.
ABOUT THE ROLE:
First & Second level IT support to internal users
Resolving problems on company Information/Communication Technology systems, includes windows, network connectivity, printers, browsers, mobile devices etc
Implementing additions, moves and changes to computer and communication hardware throughout the company
System security and administration
Maintaining a high degree of customer service for all support queries and adhere to all service management principles.
Taking ownership of problems and being proactive when dealing with issues
Responding to enquiries from staff and helping them resolve hardware or software problems
Assigning or escalating calls to the relevant parties
To provide a high level of service to both internal & external customers
ABOUT YOU:
At least two years previous Helpdesk experience - level 1&2 support
Excellent telephone and interpersonal skills and manner
Experience of using call logging software
Strong knowledge of Microsoft based operating systems
Experience with using and troubleshooting within a network environment (permissions, calendar sharing, delegation etc)
Experience with using and troubleshooting Microsoft Office and Internet Browsers
Basic understanding of PC hardware set-up and configuration
Excellent interpersonal and communication skills
Ability to work independently and in a team environment
Excellent time management skills and the ability to work well under pressure
WHAT'S IN IT FOR YOU:
Genuine career progression opportunities
Flexible working arrangements
Supportive management team
Free parking
WHAT'S NEXT?
Please apply online. We are only able to accept applications from those based in NZ and with valid working rights.
