Helpdesk Analyst

Job description

ABOUT THE ROLE:

You will be part of a team that’s dedicated to creating a fantastic experience across the business. You will be  delivering to local and remote users / sites and engaging with internal users, technology teams, and vendors in a constructive and collaborative style. You will also attend to tickets and start giving on-site support clients. 

ABOUT YOU:
  • 2+ Years working in a Helpdesk Level 1 and 2 role
  • ITIL Foundation Certification or working knowledge of ITIL
  • You are experienced handling phone queues and answering phone calls
  • Confident in your written and verbal communications
  • Happy to work in roster shifts

ABOUT THE COMPANY:

This well established business is a true Kiwi success story that continues to go from strength to strength and lead the way in their industry.  They offer a good working environment, plenty of flexibility and lots of career progression and upskilling opportunities.

WHAT’S IN IT FOR YOU:
  • Salary you deserve  
  • Good mix of work from home and office
  • Career progression and upskilling opportunities
  • Colleagues who are passionate and talented
  • Supportive leadership
WHAT'S NEXT?

Please apply online, or for more information contact Cha-lee Hall on 0272146775