ABOUT THE COMPANY: A charitable organisation offering a supportive working environment and great teammates. You'll be treated like part of the family here.
ABOUT THE ROLE: As a Helpdesk Analyst you will be responsible for providing professional service and support to the end users within this organisation.
Responsibilities will include:
Providing first and second level support to the company's end users; including Active Directory, Citrix, hardware, mobile devices, MS Office, and other in house systems
Monitoring progress of escalated issues and ensuring interested parties are kept informed
Maintaining a high degree of customer service for all support requests
ABOUT YOU:
A minimum of three years experience in an IT Support role
Good generalist technical skills with experience in a Citrix environment preferred and with Active Directory management
Excellent written and verbal communication skills
WHAT'S NEXT: This is an immediate start role so don't delay, apply today. For more information, contact Claire on 021 206 5083 or clowe@brightspark.io
