About the Company Our client is a well-established, digital first marketing agency known for delivering high impact campaigns across SEO, Content, Paid Media, and Analytics. With a passionate and tight knit team, they’ve built lasting partnerships with brands across multiple sectors and pride themselves on smart strategy, proactive client service, and a no-fluff approach to results.
About the Role As Digital Account Director, you’ll be the strategic lead across a varied portfolio of clients, acting as the main point of contact and ensuring seamless collaboration across internal delivery teams. From onboarding and expectation setting to campaign reporting and upselling opportunities, your role will be to drive satisfaction, retention, and account growth.
What you'll be doing:
Manage client relationships with confidence, tailoring your approach to suit each account’s level of engagement
Lead onboarding processes and ensure a smooth transition from sales to service
Act as a communication hub between clients and delivery teams, triaging issues and coordinating solutions
Spot opportunities for upsell and cross-sell across services
Keep CRM and reporting systems up to date with all client activity and decisions
What you’ll bring:
2–5 years of account management experience within a digital marketing agency
Strong understanding of digital channels (especially SEO, Paid Media, and Content)
Excellent communication skills and a proactive, client-centric mindset
The ability to juggle multiple accounts while keeping service quality high
Familiarity with tools like Accelo, Google Analytics & Google Search Console
What’s in it for you:
Competitive base salary, depending on experience
Performance-based commission structure with clear growth potential
Company car included with all running expenses covered
Ongoing professional development and internal mentoring
A supportive, energetic team that values initiative and collaboration
What’s next? If you're a natural relationship-builder who thrives in a fast-paced digital environment, we’d love to hear from you. Apply today and take the next step in your client services career! If you have any questions on the role, please contact Ieuan on 027 242 9753 or email Ipadfield@brightspark.io
