A global CX and insights company with five offices across New Zealand, Australia and Asia who work with a range of large corporates and medium sized businesses on a global scale. They have a strong ethos to put people first and respect each other's skills to deliver excellent outcomes that are creative and commercially credible. They are leaders in their field and well-known as one of the best in the industry for the work they do, as well as their culture. Not only is their environment supportive, but they reward successes and offer clear career growth plans. Their Auckland office is based in Auckland CBD and they offer flexible working.
ABOUT THE ROLE:
This is an exciting opportunity to work on some of the best data and insight projects where you will strategically work with their key clients to deliver consultative problem solving.
This role will suit someone who is an eager and enthusiastic researcher who is looking to make an impact and difference. The work you would undertake is diverse and across a range of different clients and projects. The role requires a skilled quantitative practitioner with a strategic mindset and an understanding of how to develop actionable insights that provide clients with business solutions and opportunities. Tracking experience is a must. Qualitative skills a plus
KEY RESPONSIBITLIES:
Developing and owning client relationships and working with those clients to define their key business challenges and shape qualitative studies that will answer to those challenges.
Immersing yourself in the client’s business to establish a credible base of knowledge from which to build
Conducting, delivering and helping to deploy qualitative research that is sharp, smart, inventive, pragmatic and commercial
Competent in applying a wide range of techniques to create tailored approaches
Expert in at least one research technique
Design quality, efficient methodology approaches and resourcing with input from seniors in the company and specialists
Able to develop extensive discussion guides and stimulus across a range of issues and qualitative methodologies
Skilled and experienced moderator. Able to moderate groups independently and to a high standard.
ABOUT YOU:
Extensive experience in a customer experience or market research role (at least seven years)
Ability to deliver timely solutions and develop strong relationships with different levels of staff, clients and senior management
Exceptional attention to detail, organisational and time management skills
Ability to carry out duties autonomously and work effectively in a team environment
Present and conduct self professionally at all times
NEXT STEPS:
Please apply online or if you would like some more information, you can reach out to Scott at shallaway@brightspark.io or on 027 306 0881
