ABOUT THE COMPANY: A growing software business that is part of a wider group of companies who are leaders in their field. They are creating cutting edge software via an extremely talented team.
ABOUT THE ROLE: Within this role, you will provide predominantly level 2 application support for all business applications delivered to the company's customer base.
RESPONSIBILITIES:
Develop functional and technical expertise in all aspects of key application and mobile products.
Provide 2nd level support for key business applications, troubleshooting and resolving incidents and queries logged into the Service Desk.
Maintain an understanding of the customer business functions, applications that support their processes and business impact of incidents.
Maintain channels for incident resolution with 3rd party vendors, ensuring appropriate level of communication established to originator of the incident.
Utilise agreed tools and processes to track workflow, communicate escalations and resolution of incidents.
Participate in and support business application and product testing.
Participate and provide support in the release process for the introduction of new features and upgrades to business applications.
Assist, as required, in training sessions to ensure user proficiency on business applications
ABOUT YOU:
Excellent communication abilities
Experience in Technical and Application Support (Tier 2)
Experience in User Training
Experience with CMS
Experience in creating User Documentation
Excellent problem solving and analytical skills
WHAT'S IN IT FOR YOU:
Work remotely from anywhere in NZ
Work for a business that empowers its employees
Plenty of autonomy
WHAT'S NEXT? Don't delay and miss out on the awesome opportunity; please apply online, or for more information, contact Lisa Cooley on 021 029 81422 or lcooley@brightspark.io
