Customer Success Manager / Account Manager

Posted 10 August 2022
LocationAuckland
Job type Permanent
Reference608670

Job description

ABOUT THE COMPANY:

Building a world first global platform for the automotive industry, they are breaking NZ records within the start-up industry, that makes a huge impact in a $1.9 trillion industry. They have two key products - one in a SaaS tool and the other is an API tool. 

They have an inclusive culture, remote working opportunities and provide all the support you need to take off and be part of their success. 
 
ABOUT THE ROLE:

You will play an essential role in working with their customers to set them up for success. You'll communicate with clients across the globe and work cross-functionally with Sales, Onboarding, Product & Engineering teams.

Key responsibilities:
  • Work with larger customers to deeply understand their business, and make sure they are set up for success
  • Build business cases based on available data
  • Map and develop processes for customers
  • Interpret, ingest, and map parts and vehicle data on behalf of customers
  • Communicate cross-teams to solve customer problems and ensure deadlines are met
  • Build incredibly strong relationships with their customers by providing world-class support, answering their questions and solving their problems
  • Act as the voice of the customer to the product team, by gathering, summarising and sharing the most pressing issues facing their customers
  • Identify ways to provide customers with the information and answers they need before they have to ask the questions
  • Rapidly learn, grow and develop faster than the business, positioning yourself as a future leader at Partly
Your skills
  • Experience working with a software company
  • Detail-oriented, but systems thinker
  • Obsessive over customer experience
  • Driven by hitting targets and delighting customers
  • Very strong verbal communicator and ability to build rapport
  • Ability to build long-lasting relationships with current and future customers
  • Ability to develop and document processes from the ground up
If you'd like to find out more please reach out to Scott at shalloway@brightspark.io or please apply online and he will be in touch.