Account Manager / Customer Success Specialist

Posted 06 October 2023
LocationAuckland
Job type Permanent
DisciplineDigital Services
Reference814655

Job description

ABOUT THE COMPANY

A fast-growing software-as-a-service (SaaS) company, founded here in New Zealand, delivering smart logistics optimisation software to large enterprises and logistics companies. Due to demand and rapid growth, they have been able to move their product onto the global markets, setting up multiple offices across the world. They are committed to providing sustainable industry solutions – economically, environmentally and socially.

ABOUT THE ROLE
  
As an Account Manager you will play a pivotal role in fostering strong relationships with enterprise clients. You will cover a wide range client need including initial product demonstration through to implementation of the software within client organisations.
  
Ongoing client support will see you act as the go to person for any of your clients’ needs via frequent visits and interactions to provide training and support, and acting as the voice of the customer back to the organisation to identify product gaps and enhancement.
  
Ultimately you will become an authority on their product, guiding clients on optimal utilisation and providing proactive insights to enhance their operations.

To achieve this level of success you will be provided with extensive onboarding and training, with an abundancy of opportunity for upskilling and development. Their culture offers an innovative and fun environment, with strong opportunities for growth as the business in NZ, Australia and the US builds, including further focuses on software implementation and/or business development and sales, if desired. 


ABOUT YOU

We are looking for a self-starter who loves a challenge and the opportunity to learn. As such, we are open a range of experience and industries such as Consulting, Account Management, Customer Success, to name a few. You will need to have proven experience managing enterprise clients and complex problem solving, as well as excellent communication skills.
  
  • Two or more years’ experience in a client facing role with complex problem solving.
  • A degree in Commerce, Engineering, Information Systems, Computer Science, Information Technology (post-graduate study is highly desirable)
  • Project and time management skills
  • Great communication and interpersonal skills
  • Independent, proactive and task-oriented nature

WHAT'S NEXT?

If you are interested in software or looking to make a change, we would be more than happy to hear from you. Please apply and we will touch base or if you want more information, please email Scott at shallaway@brightspark.io